Terms of Service

WorryFree Home Services Inc.
Effective Date: October 29, 2026

Welcome to WorryFree Home Services Inc. ("WorryFree," "we," "our," or "us").

These Terms of Service explain the conditions governing your use of our website, online appointment request forms, and related online communications.

By using our website, you agree to these terms. If you do not agree, please discontinue using the website.

1. About WorryFree Home Services

WorryFree Home Services Inc. provides residential home services throughout Buffalo and surrounding Western New York communities.

Our services include plumbing, drain and sewer services, heating and cooling, and other home maintenance, repair, and improvement services.

Information on our website is provided for general educational and informational purposes.

2. Website Information

We strive to provide accurate and helpful information about home systems, maintenance, repairs, and our services.

However, every home and situation is different. Information presented on this website should not be considered a diagnosis, professional inspection, or guarantee that a particular solution is appropriate for your property.

Recommendations regarding specific repairs, replacements, or improvements require an evaluation of the circumstances.

3. Appointment Requests and Scheduling

Our website allows customers and prospective customers to request service appointments and estimates.

Submitting an appointment request does not constitute a confirmed appointment.

Our office reviews requests and communicates with customers to confirm scheduling and arrival windows.

Requested dates and times are subject to availability, staffing, service requirements, and other operational considerations.

If you need immediate assistance or have an urgent situation, please contact our office directly by telephone.

4. Estimates, Pricing, and Services

Prices, starting prices, promotions, and service descriptions displayed on our website are provided for informational purposes and may be subject to conditions or change.

Actual service requirements and pricing may depend on the condition of the property, accessibility, equipment, materials, and the nature of the work required.

Where applicable, we explain our findings and recommendations before proceeding with additional work.

Specific estimates, work authorizations, invoices, and service agreements govern the services provided and take precedence over general website descriptions where they differ.

5. Customer Communications and Text Messaging

WorryFree uses communication platforms, including Podium and GoHighLevel, to communicate with customers and prospective customers.

When you provide your contact information and the appropriate consent, we may contact you regarding appointment requests, scheduling, estimates, service updates, customer support, and related matters.

We may also send promotional communications when you have separately provided the required consent.

For text messaging:

> Message frequency may vary.

> Message and data rates may apply.

> Reply STOP to opt out of text messages.

> Reply HELP for assistance.

> Consent to receive marketing text messages is not required to purchase services.

Your use of our website and communications is also subject to our Privacy Policy.

6. Automated Systems and Artificial Intelligence

WorryFree Home Services Inc. may use automated systems and artificial intelligence (AI) technologies to support certain business activities, including customer communications, appointment scheduling, administrative processes, and the development of educational information.

Information generated or assisted by automated systems may require review or verification.

Automated responses, website information, and AI-generated content do not constitute a professional inspection, diagnosis, estimate, or authorization to perform work.

Decisions regarding specific repairs, replacements, pricing, and services are subject to evaluation and confirmation by authorized WorryFree personnel.

Where required by applicable law, we will provide appropriate disclosures concerning the use of automated technologies.

7. Customer Responsibilities and Job-Site Conditions

To help ensure the safety of customers, employees, and property, customers are expected to provide a reasonably safe and accessible work environment.

This includes, where applicable:

* Providing reasonable access to equipment, plumbing fixtures, mechanical systems, electrical panels, and other areas requiring inspection or service.

* Removing personal belongings, stored materials, and other obstructions from the immediate work area when reasonably requested.

* Securing pets and ensuring that children and other occupants remain safely away from active work areas.

* Informing WorryFree of known hazards, including unsafe structural conditions, exposed electrical wiring, suspected asbestos or mold, sewage contamination, or other potentially hazardous materials.

* Providing reasonable access to necessary utilities, including water and electricity, when required to perform the work.

WorryFree reserves the right to delay, suspend, or decline work when conditions present an unreasonable safety risk, prevent reasonable access, or require specialized equipment, remediation, or services outside the agreed scope of work.

If previously undisclosed conditions are discovered, additional work, preparation, or charges may be necessary. Any additional work requiring customer authorization will be discussed before proceeding. Any authorization for work or additional charges must be provided by the property owner or another individual legally authorized to make those decisions.

WorryFree will take reasonable care while performing authorized services. Customers remain responsible for securing valuables and identifying known concealed or unusual property conditions that could affect the work.

These provisions do not relieve WorryFree of responsibility for its own negligence or obligations imposed by applicable law.

Submitting an appointment request does not authorize WorryFree to perform work or incur charges on the customer's behalf. Required work authorizations will be handled separately.

Adult Presence During Service Appointments

WorryFree Home Services Inc. requires a responsible adult, age 19 or older, to be present at the property during service appointments, inspections, and estimates.

Our technicians will not enter or perform work at a property when only minors are present.

The responsible adult must be available to provide access, communicate relevant property information, and address questions concerning the requested service.

If no responsible adult is present when our technician arrives, the appointment may need to be rescheduled.

8. Emergency Situations

Our website and online appointment request forms are not continuously monitored emergency-response services.

If you suspect a gas leak, leave the affected area and contact your gas utility or emergency services from a safe location.

For other immediate threats to life or property, contact the appropriate emergency service provider.

Do not rely solely on an online appointment request for an emergency.

9. Website Content and Intellectual Property

The text, graphics, logos, photographs, and other original materials on this website belong to WorryFree Home Services Inc. or their respective owners, unless otherwise indicated.

You may view and use website content for personal, noncommercial informational purposes.

You may not reproduce, distribute, or commercially use our original website materials without appropriate permission, except as permitted by law.

10. Third-Party Services and Links

Our website may include links to third-party websites or use third-party platforms for scheduling, messaging, payments, and other functions.

These providers may have their own terms and privacy practices.

We are not responsible for the content or practices of independent third-party websites outside our control.

11. Warranties and Service Agreements

Any warranties applicable to services performed by WorryFree are governed by the specific written terms associated with the work, including applicable service agreements, estimates, invoices, and warranty documentation.

Nothing in these website Terms of Service replaces or modifies an applicable written service warranty or limits rights that cannot legally be excluded.

12. Website Availability

We make reasonable efforts to maintain our website and online request tools, but we do not guarantee uninterrupted or error-free availability.

Website features may occasionally be unavailable because of maintenance, technical issues, or circumstances beyond our control.

13. Changes to These Terms

We may revise these Terms of Service periodically.

Updated terms will be posted on this page with a revised effective date. Changes will apply prospectively, subject to applicable law.

14. Governing Law

These Terms of Service are governed by the applicable laws of the State of New York, without overriding any consumer protections or other rights provided by law.

15. Contact Information

WorryFree Home Services Inc.
522 Amherst Street

Buffalo, NY 14207
Phone: (716) 764-9280
Website: https://worryfreeusa.com/

For questions about these terms, please contact our office.

Privacy Policy: https://worryfreeusa.com/privacy-policy

WorryFree Home Services

Done Right the First Time

522 Amherst St, Buffalo, NY 14207

Proudly serving Buffalo, Cheektowaga, Amherst, Williamsville, Clarence, Depew, Lancaster, Hamburg, Orchard Park, and surrounding Western New York communities.

@2026 WorryFree Home Services Inc. All Rights Reserved